Service Coordinator

Responsibility:

• To provide back up and assistance to the regional service manager.
• Calculate, prepare, and send out service quotations and technical proposals. Provide proactive follow up with customers after submittal and help to turn enquiries into confirmed orders.
• Create new service project job number in AX.
• Prepare and distribute workshop and field service reports.
• Processing of CM engine and parts warranty claims.
• Perform Technical Communicator role. Compile, store, and archive service information and service bulletins both internal and external and communicate to internal and external customers.
• Vendor coordination and interaction. Screening new and existing vendors, obtaining quotations, submitting purchase requests, follow PO and payment approval process.
• Assist with EHS related tasks including compliance with local policies and permitting requirements, maintaining licenses and permits, EHS Self- Assessments, developing and implementing EHS Excellence goal plans, HOP Walks, safety walks, CI card process.
• Covering MaK ME 24-hour customer hot line number.
• Coordinate workshop crane and pressure vessel annual recertification.
• Coordinate annual recalibration and recertification of all applicable workshop and field service equipment i.e. torque wrenches, gauges, calipers,
• Back-up for reporting EHS incidents and near misses into SIRS.
• Submit high risk travel approval requests to Corporate Security and follow up on corporate approval process.
• Coordinate service job attendance with customers. Monitor vessel location and ETA, scheduling, manpower and tooling requirement, manpower planning, arranging flights, accommodation, visas, travel and EHS requirements.