Account Administrator

Responsibilities:
• Ensure that customer queries are responded to within the agreed time frames.
• Ensure all contact with the client is done in a professional manner and upholding the expected standards.
• Understand how the individual work schedules are aligned to the team schedule in order to meet the deadlines
• Process application of employment visas and manage the process
• Manage the tracking of passport and residence visa expiry and keep close attention to their immigration status and potential absconders
• Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and adhoc HR requests