Banking Officer

• Works directly with clients in handling all areas of Operations; therefore, freeing Relationship Managers from performing those duties.
• Provides accurate, timely and extensive information to all client inquiries and requests to ensure retention of profitable clients.
• Resolves customer complaints and takes appropriate action to prevent future problems. Analyzes client needs to cross-sell a wide variety of Bank services (namely Cash Management).
• Performs all duties in accordance with the company’s policies and procedures.