Guest Ambassador

Responsibilities:
• To enhance the pavilion guest experience through engaging and fun interactions showcasing your positive attitude and pride of ownership of the host role.
• Providing outstanding customer service to all stakeholders throughout the whole of Expo site, including guests, clients and colleagues at all times, exceeding their expectations.
• Fully understanding the content, values and wider cultural significance of the pavilion acting as the face of the nation.
• Meeting and greeting guests, able to assist with queries and provide satisfactory solutions throughout the whole pavilion.
• Managing queues and guest expectations during busy times.
• Monitoring guest numbers and flow inside the pavilion at all times.
• Operating ticket booths and flow gates with seamless perfection
• Following set scripts hosting tours and educational workshops as required.
• Facilitating guests’ journeys inside the pavilion as described in training.
• Assisting people of determination with ease and swiftness having anticipated their needs and expectations.
• Escorting and managing school groups through the pavilion and adapting your style as appropriate.
• Dealing with any public complaints responsibly, calmly, efficiently, and politely following pavilion complaints procedures and reporting upwards as necessary to ensure smooth running of operations.
• Opening and closing the pavilion and completing health and safety checks as required.
• Understanding and assisting in pavilion procedures, for example, lost children, property, first aid and evacuations.
• Working in conjunction with other contractors such as cleaners and maintenance as required to ensure smooth and continuous running of the pavilion.
• Acting as translator and provide tours in different languages as your skills allow.