Warranty

RESPONSIBILITIES
• Reviews and investigates the aircraft technical defects for qualification under warranty programs and initiates claims as necessary.
• Decides on contractual obligations from the suppliers and launches on time claims.
• Monitors & controls all due warranties on all aircraft components, systems and equipment.
• Manages communication with aircraft & engines OEM’s, component vendors, component support providers in order to claim due warranties.
• Liaises with all concerned departments in order to achieve effective collection of credits resulting from warranty claims.
• Decides on and takes appropriate follow-up actions on rejected claims.
• Advises on warranty terms and their application according to the product support contracts entered by flydubai and its suppliers.
• Manages negotiations with vendors/customers where warranty aspects are concerned.
• Assesses and processes warranty claims made against the company by purchasers of the Company’s engineering services and products.
• Generates and analyses comprehensive reports of all warranty claims, presents amount of credits obtained for management review.