Director Operations

Responsibilities:
• Determines the organizational structure, operational planning, budgeting and staffing requirements for the operations division. Responsible for overseeing the recruiting, staffing, training, development, performance management, team building and other people and culture initiatives. Additionally is responsible for managing the operational training requirements to ensure a smooth opening of the park. Leadership style encourages guest service focus and drive to exceed guest expectations.
• Exhibits the ability to work effectively as a team member to contribute to the strategic and cultural direction of the organization. Maintains a guest experience and product presentation focus. Exhibits the ability to work independently and execute operational plan within job scope. Exhibits the organizational and business savvy, and the interpersonal skills, to work effectively in a dynamic organization with international and cultural differences.
• Executive Team Leadership: Serves as a member of the executive leadership team and develops and supports LEGOLAND Dubai’s strategic and operating plans.
• Participates in planning, policy and direction setting, problem solving and decision making with other members of the management team. Promotes and demonstrates
• Merlin’s and LEGO’s culture and core values through words and actions.
• Manages the creative development, contract negotiations, and execution of key attendance generating events for the park. Oversees the execution and logistics for all events and special activities within the park to ensure these events showcase our park and provide and excellent representation of our product.
• Ongoing management of all operational areas, including Attractions/Grounds, Entertainment and Admissions/Guest Services, Education Programs, Costumes and
• Wardrobe and Safety & Risk management. Ensures department objectives are set to meet overall performance standards and operational plan. Provides leadership, direction, and management of Model Citizens who deliver and maintain the company’s product and service. Ensures guest service and safety standards meet high LEGOLAND standards.
• Assembles Operations division budget including P&L with emphasis on labor and supplies. Delivers quality operational guest service to KPI targets within budget frames.