Information Technology

Responsibilities
• Shares knowledge with colleagues within the department.
• Completes projects as allocated by the Resort IT Manager / Director of IT.
• Responsible for the IT operations including systems administration, systems maintenance, upgrades, database administration, anti-virus, and networking.
• Responsible for ensuring continuity of systems.
• Escalate and collaborating with Level 2 Support for any IT emergency or support request to resolve problem efficiency.
• Provides first level IT Support to colleagues and guests within agreed SLAs.
• Responds to guest / colleague queries in a friendly and efficient manner.
• Works within the ITIL process framework ensuring all activities are accurately logged.
• Monitors the performance of Networks, Servers, Workstations, Micros and peripherals and informs the Functional IT Manager of any abnormalities.