Reservations

Responsibilities:
• To check arrival reports 48 hours prior to arrival and 5 days prior to arrival
• To handle no-shows and cancellations efficiently
• To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
• To follow up on non-guaranteed and waitlisted bookings
• To actively participate in maximising revenue through up-selling.
• Update arrivals by utilising Sirius website and global database, as well as Google to input preferences, company details, personal details, purpose of visit
• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• To process the Night reports and the morning reports.
• To handle all reservations through different channels (via email/ fax/telephone/ website) efficiently.