Tax seller engagement manager

Responsibilities:
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Works on mass communication strategy to increase awareness via emails/Whatsapp/Amazon Seller central/live broadcasts etc
• Coordinate with global teams to communicate and train local teams on product/program launches to drive adoption and feedback.
• Captures key pain points reported by Amazon Selling Partners and works backwards to find solutions to simplify/eliminate these pain points
• Creates processes with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions. Work closely with internal partner teams to create, refine and localize processes leading to operational efficiency and seller success. Example – for handling buyer contacts for missing tax invoices
• Engages 1:1 with Amazon Selling Partners to educate them about their VAT obligations and guide them with resources to be compliant
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Demonstrates effective, clear and professional written and oral communication.
• Communicate clearly and professionally with senior leadership in reporting, delivering project updates, and handling escalations
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues.