Telephone Operator

Responsibilities:

• Creating, updating, and distributing a call directory to all departments.
• Answering, screening, and forwarding calls in a professional and courteous manner.
• Handling general phone inquiries about the organization.
• Directing external calls to designated departments or individuals.
• Transferring internal calls across departments and between staff.
• Setting up and confirming scheduled and conference calls when required.
• Relaying written or verbal messages in a timely and accurate manner.
• Scheduling routine maintenance and facilitating urgent repairs of PBX equipment.
• Keeping records of calls placed and charges incurred.
• Assisting with other administrative duties, including copying, scanning, faxing, and emailing.