Receptionist

• To provide full support to all customers visiting Toyota & Lexus showroom. To be the first point of contact to welcome and identify customers’ needs.
• Ensure customers are given the Worlds Warmest Welcome when entering the branch.
• Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.
• Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.
• The role purpose is to ensure all Al Futtaim customers receive a First Class service when entering the branch.
• Ensuring the customer is guided to the relevant department and their needs are clearly identified and conveyed to the appropriate associate. Understanding the Customer Journey from Start to Finish