Functional Consultant

Responsibilities:

• Hands-On experience to analyzing, diagnosing, and solving reported issues in Dynamics 365 applications.
• L2 Production Support for high availability/Critical environment
• Ability to analyze Dynamics 365 issues, research potential causes, determine potential solutions, and resolve the issue within SLA.
• Hands-On experience with application Installs/configures for new stores and writing / debugging scripts, code, and database queries
• Monitor data flow and between systems (D365/SAP & third-party application)
• Contributing to Dynamics 365 implementation and upgrade projects.
• Manage communication for Incidents (SLA breaches, Application Major Incidents) and responsible for communications within team, manager and department
• Preparing test cases, Perform testing and test results documentation. Participate in testing associated with cross-functional project teams.
• Coordinates testing of upgrades and patches supplied by vendors along with test cases.
• Performs application administration and configuration activities to resolve issues and enable new functionality
• Ensures interfaces exchange data properly and consistently to support daily operations.
• Develop custom SQL queries when needed to troubleshoot issues and/or provide requested data to the business
• Provides necessary training to users
• Monitoring clients’ Dynamics 365 applications and providing advice for improved performance, adoption, usability, quality, maintainability and data quality.
• Contributing to the vibrant culture of the team and users satisfaction with services