Payments Services

responsibilities

- Become single threaded leader to lead CRM's management [Amazon Connect, Salesforce} and, Robotic Process Automation [RPA] efforts

- Taking charge of CRM's daily operations, including implementation responsibilities, merchant life cycle journey enhancements/automations, productivity reports and configurations.

- Coordinate with 3rd party vendors and oversee day-to-day execution of program implementations.

- Assist with the planning, tracking, documentation and status updates for the CRM implementation, migration or enhancement programs.

- Create and manage implementation plans; monitor and review progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure program success.

- Ensure on time and on budget delivery of programs while also ensuring that program milestones and governance are properly adhered during the execution.

- Able to manage one or two large scale programs or a couple of small to medium sized interrelated programs requiring complex cross-functional collaboration and management at the program level.

- Facilitate requirements gathering and assist with the creation of program deliverables, as needed.

- Facilitate and own the creation of salesforce technical design documents for complex programs, by interfacing with Technical Solutions Architects and Developers, as needed.

- Provide hands on configuration / customization of the salesforce and other CRM products.

- Adopt a standardized development lifecycle methodology for all programs.