Housekeeping Room Attendant

RESPONSIBILITIES
• Collects the section key against signature and room report from the housekeeping office and returns them at the end of the shift.
• Cleans assigned rooms thoroughly, makes the necessary arrangements in the guest rooms and replenishes linen and guest supplies.
• Inspects all facilities, furniture and fixtures and reports any damage to the supervisor for action and follow-up.
• Informs Order Taker / Floor Supervisor of any missing/broken items found in rooms.
• Attends to the guest’s requests and queries courteously and promptly in the course of duty.
• Informs Valet Service to collect guest clothes for laundry, dry cleaning or pressing to maintain guest satisfaction.
• Operates in a safe and environmentally friendly way to protect guest and team health, safety and security as well as protects and conserves the environment.
• Special general cleaning in guest rooms as per housekeeping daily, weekly, and monthly schedule and occupancy level.
• Cleans staircases, corridors, windows, and pantries on the assigned floors as and when requested.
• Cleans and stores all the equipment in proper place and keeps pantries well arranged.
• Pays particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays.
• Re-stocks trolley and pantries for the next day.
• Present and active in the training sessions provided by the hotel and department.
• Reports any maintenance issues immediately.
• Assists with preventative maintenance programmes.
• Duties are not limited to rooms only but also could be assigned in the Laundry and public area.
• Attends the morning/evening briefing at the beginning of the shift.