Guest Services Executive

Responsibilities:

• Meet and escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception.
• Prepare next day's VIP arrival list, along with amenities requisition and check the previous night's no shows and pull out amenities accordingly.
• Order and ensure timely delivery of amenities for all arrivals and in-house VIP and suite guests.
• Check arrival list for the following day, allocate rooms for VIP guests and guests with special requests.
• Inspect the rooms of all VIP and suite guests prior to their arrival at the hotel. Update and maintain guest history files.
• Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the front desk or at the Executive Club / Premier Leisure Club reception.
• Attend to special requests made by VIP and suite guests prior to, during or after their stay.
• Support managers at the airport to meet VIP guests.
• Prepare the daily guest amenity list and distribute it to the respective department.
• Prepare and distribute the daily guest amenity list, Guest remarks and feedback report.
• Provide tours of the hotel and its facilities as requested.
• Prepare special letters (i.e. Birthday, Anniversary, Honeymoon etc) and welcome letters for all VIP guests