Housekeeping Manager

Responsibilities;

Assist with overseeing Housekeeping/Laundry operations

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Support departmental targets and objectives, work schedules, budgets, and policies and procedures

Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards

Perform routine inspections of all Housekeeping areas

Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security

Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work

Ensure team members have an up-to-date knowledge of all room categories and amenities

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training

Ensure communication meetings are conducted

Manage staff performance issues in compliance with company policies and procedures

Support managing, training and developing the team

Provide excellent guest service

Assist other departments wherever necessary