Service Provider Operations Developer

Responsibilities:
• Compliance: Monitor and secure execution of signed contracts and agreed terms and conditions. Perform compliance/spot checks at SP to verify compliance with given parameters, such as quality of equipment, safety, and security, etc. (Specific for Logistics Services: monitor the warehouse operations).
• Service Provider’s (SP) performance: Secure SP’s operational performance in all aspects (as defined by relevant KPIs, in relation to capacity, precision, qualitative parameters, claims, safety, etc.); identify, monitor implement relevant actions to improve the service performance continuously (e.g., through SPDP, business review, etc.)
• New set-ups: Implement new SP set-ups, operationally and from SP perspective, and in close cooperation with Supply Operations Developers and other relevant functions.
• Procurement process: Actively participate in the procurement process. Support the tender or preparation of other procurement activities and secure the implementation.
• Contribute with local operational and market knowledge (e.g., safety standards), and details of SP’s performance and operational capabilities. (Logistics Services specific:
• Lead the warehouse opening and closing process to secure a smooth transition).
• Innovations: Follow up the innovative developments, contribute to implementation of innovative approaches, both internally and at SP.
• Preconditions for production cost-out: Create link between SP’s production planning and IKEA’s operating frame, to find opportunities for optimization of SP’s productions costs (from total cost perspective).