Shop Manager

• Propose ways to improve the business: in store merchandizing, opening hours, product mix
• Produce quantitative and qualitative sales report
• Identify customer potential needs and use initiatives to meet those needs
• Ensure consistency in customer service delivered and handle all complaints
• Ensure building, maintaining and using the customer data base
• Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
• Prepare for the inventory.
• Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
• Follow up on different issues with Mall Management such as mall promotions, permits, security