Hospitality Supervisor

Responsibilities:
• Handle all customer queries and comments to ensure customer satisfaction. Resolve customer complaints in a timely manner and to the guest’s satisfaction.
• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.
• Monitor stock levels to ensure optimum stock handling within the restaurant/ outlet.
• Supervise a section of the Restaurant/ Outlet. Oversee all operational standards for the section and lead the team to deliver an outstanding guest experience.
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
• Ensure restaurant/ outlet procedures are followed to reduce wastage of food and non- food items.
• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
• Possess complete and thorough knowledge of how to operate all equipment and machinery, including cleaning and maintenance practices.
• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
• Ensure health and safety and fire regulations are adhered to within the restaurant/ outlet at all times.